Support

Email support@i765helper.com and tell us which iPhone and iOS version you have and what you were doing when something went wrong. Please don't email us your answers, your A-Number, your passport number or a photo of a document. We don't need them to help you, and email isn't a safe place for them.

Restoring your purchase

When you buy, your purchase is locked to every number your form carries: your A-Number, passport number and I-94 number, whichever are there. Your answers are kept out of backups, so after you reinstall the app or move to a new iPhone, you start with an empty form. To get your purchase back:

Sign in with the same Apple Account you paid with.
Open your application and put back the number the purchase was bought with: your A-Number if the form had one, if not your passport number, and if not your I-94 number.
On the Form tab or in Settings, tap Restore a purchase.

Nothing else is asked: the app matches your purchase to that number on the form. Your date of birth is never part of it.

One purchase per application

Filling out the form, previewing every page and changing your answers are free. One purchase unlocks printing, sharing and saving this I-765, as many times as you want. The form keeps printing while at least one number locked at purchase still matches, exactly or with one character wrong, dropped or added, or two neighbors swapped. So a new I-94 after a trip is fine while your A-Number or passport number still matches. A number you add after buying counts only while the ones locked at purchase still match. If none of them is on the form anymore, it's a different person's application and needs its own purchase; the app offers to start a new application with your answers copied. A purchase already used by one application never moves to another, so a renewal needs its own purchase too. The app won't sell a form that has none of the three numbers; it asks you to add one first. It's a one-time purchase, not a subscription.

Deleting your data

Open Settings in the app and tap Delete all my data. It removes every application, answer and document from your phone, along with what our server keeps for your phone. If you're offline, the server part finishes the next time you open the app with a connection. This can't be undone. Purchases stay with your Apple Account. A paid application comes back with Restore a purchase once the number it was bought with is on the form again: its A-Number if it had one, if not its passport number, and if not its I-94 number.

There's no account, so there's nothing to sign in to or close.

What we can't help with

We can help with the app itself. We can't tell you how to answer a question on your application, which eligibility category to file under, or whether you qualify for employment authorization. For that, talk to an immigration attorney or a representative accredited by the Department of Justice. USCIS explains how to find one.

We are not a law firm, we do not give legal advice, and this app is not a substitute for the advice of an attorney. I-765 Helper is not affiliated with USCIS or any government agency.